Document Restoration

6/27/2019 (Permalink)

Helping Businesses Save Their Information

Did you know that SERVPRO of West Sioux Falls has the ability to save important documents? 

Many business have vital documents that are key to operating their businesses and housing information for their clients. Patient records, attorney files, and other financial information. What would you do if suddenly these documents have been damaged by fire, water, mold, or sewage?

Recovery Process

After water damage or fire damage our Sioux Falls team will be there to help. 

Packing

We carefully pack the damaged documents in banker boxes often lined with plastic to help protect them. 

Freezing

Damaged documents should be frozen as quickly as possible to stabilize them, and prevent further damage. 

(HIPAA) Compliance 

What is HIPAA?

HIPAA requires the protection and confidential handling of protected health information (PHI) and is considered the gold standard for handling all documents. 

Why HIPAA is important:

Medical professionals by law cannot release PHI (Protected Health Information) to just anyone. With that being said, covered entities (Hospitals, Physicians, etc.) cannot release PHI for recovery and/or restoration to anyone unless that Business Associate (BA) is HIPAA compliant. This is to ensure that their patient records are being handled properly and with minimal risk for any PHI to be compromised.

HIPAA Certifications

Our team members are Master HIPAA certified, allowing them to handle PHI.
This certification allows us not only to handle PHI, but tells Covered Entities that we are held to a high standard and can and will be held accountable if any information is compromised.

Chain of Custody

Chain of Custody must be maintained according to HIPAA guidelines.

Chain of Custody is the tracking of sensitive documents (or any documents) through a process. This depicts whose hands the documents passed through and when, allowing any company to track down any leaks of sensitive information (if such situation where to occur).

Chain of Custody is crucial when handling sensitive documentation, especially when dealing with protected health information (Commonly Referred to as PHI).

Inventory

Inventories are an essential part of the process. Many items are critical that might be needed at any moment, having a detailed inventory will assist with locating essential documents that are needed on an emergency basis. 

Drying Process – Sublimation:

 The direct conversion of a solid (Ice) into a gas (water vapor), without passage through a liquid stage.

 Vacuum Freeze Drying is the only method that is approved by NARA (National Archives and Records Administration) and the GSA (General Services Administration).

• Gamma Irradiation
• Digitization
• Certified Destruction/Incineration
• Cleaning
• Deodorizing

Our processes will deliver your businesses vital documents clean, dry, and free of bacteria and other microorganisms. Helping your business get back to normal.